TERMS & CONDITIONS
Last updated: 30 August 2026
1. ABOUT US
Driven With Class is operated by Luke Baghurst as a sole trader and provides professional chauffeur and private-hire travel services.
Contact:
Email: info@drivenwithclass.com
Telephone: 07969 662365
These Terms & Conditions apply to bookings made directly with Driven With Class unless alternative terms have been agreed in writing.
2. BOOKINGS
A booking is confirmed once Driven With Class has accepted the journey details and confirmed the booking by email, telephone, text message, WhatsApp or another agreed method.
Customers are responsible for providing accurate collection and destination addresses, dates, times, flight details, passenger numbers, luggage requirements and any other information relevant to the journey.
Please tell us about any child-seat, accessibility or unusual luggage requirements when making the booking.
3. PRICES AND PAYMENT
Prices quoted by Driven With Class are based on the information provided when the booking is made.
Unless otherwise stated, a confirmed fixed price includes the agreed journey and normal costs associated with completing that journey.
Additional charges may apply where the journey is materially changed at the customer's request, including additional stops, substantial waiting time, changes of destination or additional mileage.
Any additional cost will be explained wherever reasonably possible before it is incurred.
Payment must be made using the payment method and within the timescale agreed when the booking is confirmed.
4. CANCELLATIONS
If you need to cancel a booking, please contact Driven With Class as soon as possible.
Any cancellation charge will be reasonable and will take account of the notice provided, costs already incurred and losses resulting from the cancellation.
Where a booking has required another chauffeur, vehicle or supplier to be specifically reserved, any reasonable non-refundable costs already incurred may also be taken into account.
Any cancellation terms that differ from the above will be made clear when the booking is confirmed.
5. AIRPORT AND FLIGHT COLLECTIONS
Where flight details are supplied, reasonable efforts will be made to monitor the flight and adjust the collection time where possible.
Flight monitoring does not guarantee that every delay, diversion, cancellation or change will be identified immediately.
Passengers should contact the driver or Driven With Class if their journey or collection arrangements change.
Additional waiting or parking charges may apply where delays substantially exceed the waiting period included within the original booking.
6. WAITING TIME AND PASSENGER DELAYS
Drivers will make reasonable efforts to wait for passengers who are delayed.
Where substantial additional waiting time is required, an additional waiting charge may apply. Where reasonably possible, the customer will be advised before significant additional charges are incurred.
7. VEHICLES AND CHAUFFEUR PARTNERS
The principal Driven With Class vehicle is a Mercedes-Benz V-Class.
Where circumstances require it, Driven With Class may arrange an alternative vehicle or use an appropriately licensed professional chauffeur or chauffeur operator to complete a booking.
Any replacement vehicle will, wherever reasonably possible, be suitable for the number of passengers, luggage and type of journey booked.
8. DELAYS AND EVENTS OUTSIDE OUR CONTROL
Reasonable care will be taken when planning journeys and collection times. However, journey times cannot be guaranteed.
Traffic congestion, road closures, accidents, severe weather, security incidents, airport disruption and other circumstances outside reasonable control can cause delays.
Customers should allow an appropriate amount of time when travelling for flights, trains, appointments or events.
Nothing in these terms limits any legal responsibility that cannot lawfully be excluded.
9. PASSENGER CONDUCT
Passengers must behave in a reasonable manner and must not cause danger, distraction, harassment or damage to the driver or vehicle.
A journey may be refused or terminated where passenger behaviour creates a genuine safety risk or involves unlawful or seriously unacceptable conduct.
Passengers may be responsible for reasonable cleaning or repair costs where they cause exceptional soiling or damage to a vehicle.
10. SMOKING AND VAPING
Smoking and vaping are not permitted inside vehicles used for Driven With Class journeys.
11. CHILDREN AND CHILD SEATS
Child seats may be provided where requested and available.
Customers should provide children's ages and any other information reasonably required to arrange an appropriate seat.
12. LUGGAGE AND PERSONAL PROPERTY
Customers should tell us in advance where unusually large quantities of luggage, mobility equipment, pushchairs, sports equipment or other large items will be carried.
Passengers are responsible for checking that they have collected their personal belongings when leaving the vehicle.
If property is found after a journey, reasonable efforts will be made to return it to its owner.
13. CHANGES TO A BOOKING
We will try to accommodate reasonable changes to a booking.
Changes involving additional distance, waiting time, stops, vehicles or drivers may result in a revised price.
14. COMPLAINTS
If you are unhappy with any part of the service, please contact Driven With Class as soon as reasonably possible so that the matter can be investigated.
Email: info@drivenwithclass.com
Telephone: 07969 662365
15. YOUR LEGAL RIGHTS
Nothing in these Terms & Conditions affects any statutory rights that you may have under applicable UK consumer law.
16. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction applicable under the laws of England and Wales.
17. CHANGES TO THESE TERMS
These Terms & Conditions may be updated from time to time. The latest version will be published on this website with an updated revision date.