PRIVACY POLICY
Last updated: 30 August 2026
1. WHO WE ARE
2. INFORMATION WE MAY COLLECT
- Your name, email address and telephone number
- Collection and destination addresses
- Journey dates, times, stops and return requirements
- Passenger numbers and luggage information
- Flight numbers, terminals and other travel details
- Child-seat requirements, including relevant ages
- Vehicle and accessibility requirements
- Communications sent by email, telephone, WhatsApp or the website form
- Booking, invoice and payment records
- Technical information collected when you use the website, such as device, browser, IP address and cookie information
Please provide only the information reasonably required to arrange your journey. If you provide information concerning health, mobility or accessibility needs, it will be used only where necessary to respond to your request and arrange suitable travel.
3. HOW WE COLLECT INFORMATION
- Directly from you through the website quotation form
- When you contact us by telephone, email or WhatsApp
- When you request a quotation, make a booking or travel with us
- From another person arranging travel on your behalf
- From trusted travel organisers, businesses or chauffeur partners involved in your booking
- Automatically through essential website technology and, where permitted, cookies
Where somebody provides information on behalf of another passenger, they should ensure they have authority to do so.
4. HOW AND WHY WE USE YOUR INFORMATION
- Prepare quotations and respond to enquiries
- Confirm, plan and provide chauffeur services
- Monitor flight information and coordinate collection arrangements
- Communicate changes, updates and meeting instructions
- Arrange a suitable vehicle or trusted chauffeur partner where required
- Create invoices, process payments and maintain business records
- Manage complaints, disputes, safety issues and lost property
- Protect the website and prevent misuse or fraud
- Meet legal, licensing, tax, accounting and regulatory requirements
- Improve our website and services
Our lawful bases under UK data-protection law may include: Contract, Legitimate interests, Legal obligation, or Consent. If you do not provide information required for a quotation or booking, we may be unable to arrange the journey.
5. CHAUFFEUR PARTNERS AND ADDITIONAL VEHICLES
The principal Driven With Class vehicle is a Mercedes-Benz V-Class. Where a booking requires an additional vehicle, a different vehicle type or alternative cover, the journey may be coordinated through a trusted professional chauffeur partner. Only information reasonably necessary to complete the journey will be shared. Driven With Class does not claim to own every vehicle that may be arranged.
6. WHO WE MAY SHARE INFORMATION WITH
- Trusted professional chauffeur partners and vehicle providers
- Website, hosting, form and technology providers, including Wix
- Email, telephone and communications providers
- Accountants, bookkeepers, payment providers and professional advisers
- Insurers, licensing authorities, law-enforcement agencies, courts or regulators where legally required
- A purchaser or adviser if the business is reorganised, transferred or sold, subject to appropriate safeguards
7. INTERNATIONAL PROCESSING
Some technology and communications providers may process information outside the United Kingdom. Where this happens, the relevant provider must use an appropriate legal mechanism or safeguard recognised under UK data-protection law. You may contact us if you would like further information about the safeguards relevant to your information.
8. HOW LONG WE KEEP INFORMATION
Information is kept only for as long as reasonably necessary for the purpose for which it was collected. Enquiries that do not become bookings will normally be retained for no longer than 24 months. Booking, invoice and transaction records may be retained for the period required by tax, accounting, insurance, licensing or legal obligations. Information is then deleted or securely anonymised where reasonably practicable.
9. SECURITY
Reasonable technical and organisational measures are used to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure. No internet or electronic-storage system is completely secure. Please avoid sending unnecessary sensitive information through ordinary email or WhatsApp.
10. MARKETING
We will not use quotation or booking information for unrelated electronic marketing unless you have separately asked to receive it or another lawful basis applies. Where marketing relies on consent, you may withdraw that consent at any time by contacting info@drivenwithclass.com.
11. COOKIES
The website uses essential technology required for security and operation. Other cookies or similar technologies should be used only where permitted. Further information will be provided in the Cookie Policy and through the website’s cookie-consent controls.
12. YOUR RIGHTS
- Ask for access to your personal information
- Ask for inaccurate information to be corrected
- Ask for information to be deleted
- Ask for processing to be restricted
- Object to certain processing
- Receive certain information in a portable format
- Withdraw consent where processing relies on consent
The right to object applies particularly where processing is based on legitimate interests or involves direct marketing. To exercise a right, contact info@drivenwithclass.com. We may need to verify your identity before responding.
13. AUTOMATED DECISION-MAKING
Driven With Class does not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.
14. COMPLAINTS
15. CHANGES TO THIS POLICY
This policy may be updated when our services, website, suppliers or legal obligations change. The latest version will be published on this page with an updated revision date.